About us

Who we are

At HotHouse, we're in the business of making brands work for people online. Since first bringing Microsoft Australia online in 1994, we've completed more than 4,500 projects for many of Australia's best-known brands, including Toyota, Telstra, HCF, Channel 7, ninemsn, MYOB, McDonald's, Warner Music and Westpac. Some of our clients have been with us for more than a decade, which we think says something about the way we operate.

One of Australia's most successful interactive marketing agencies, we're based in Sydney and employ more than 50 experts in web strategy, creative design, technical development, analytics, online marketing and social media.

What we do

We help you do better business with your customers in an increasingly disparate and disintermediated marketplace. We're relentlessly inquiring in this challenging and provocative environment. We blend strategy, planning, design, technology, media and marketing so you can respond to your customers' changing needs. With our strong technical heritage, we're integrating IT and marketing every day and we know what it takes to make the web work.

What we believe

We're inspired by what users are doing online, and we believe you need to approach marketing from a new angle - the customer's angle. To be successful, brands have to be intrinsically useful, serving the specific needs of individual consumers. Talk to anyone and they'll say that the Internet has made their lives better - brands which can create innovative experiences that tap into this potential are the brands that will succeed in the future.

Measurable return on investment (ROI) is the holy grail of most marketers. The web is wired up with rich data management technologies that allow you to measure your brand's every move. Guesswork gives way to real-time consumer insights based on not just what your customers think, but what they actually do. Optimising people's experience with their chosen brands becomes a simple measure of ROI.

The web isn't just another media channel - it's a chance to engage your customers in a conversation. And when we say conversation, we mean taking a bottom-up, connect and collaborate approach. And like any conversation, active listening is the key.

We're here to help give you the tools to listen and get that dialogue started.