TitlePage introduces new level of customer service for bookworms

By Simon van Wyk

The Australian Publishers Association (APA) - the trade association representing book publishers in Australia - teamed up with HotHouse to develop a common platform for publishers to deliver information to booksellers online.

The resulting TitlePage establishes a user-friendly price and availability database that enables searching and content management of Australian title information.

TitlePage greatly empowers Australian booksellers and publishers, providing a single common source of price & availability information for Australian published titles, 24 hours a day, seven days a week. Enabling more timely and accurate customer service.

TitlePage is supported by a purpose-built database with a user-friendly system for uploading/updating information and provides concise tracking and reporting mechanisms.

Site Features:

  • Price and Availability Search: Facilitates bookseller searching of price and availability information on Australian published titles and information on Australian publishers and distributors.
  • Content Management: Allows registered Australian book publishers to upload information regarding the price and availability of their book titles.
  • Reporting and Tracking: Enables the APA and publishers to track interest in titles, based on bookseller activity through the price and availability database.

Benefits:

  • Improved customer service: Reduces the cost and time it takes to service routine enquiries from booksellers and for booksellers to respond to customer queries.
  • A single gateway: Enables searching of multiple publishers’ title information from one point of access.
  • Seamless accessibility: provides readily available access to information on Publishers and Distributors.

The response to the launch of TitlePage has been overwhelming. Victoria Nash, Project Manager, Australian Publishers Association commented: “One bookseller told me for every 30 minutes he spent on the phone to publishers he was able to do the same job in 1 minute with TitlePage”.

TitlePage website: www.titlepage.com.au