Web 2.0 issues and opportunities for the financial services industry

By Simon van Wyk

Banks in Australia seem to be dragging their feet in implementing Web 2.0 technologies. Despite all the talk about building customer relationships, there’s not a lot going on whether it’s blogging or social networking, or personal financial management. Is it simply down to ROI and the banks not making the link between this sort of an investment and the all important product sale?

In this podcast, Simon van Wyk, founder of HotHouse, and Charis Palmer, editor of Online Banking Review discuss the issues and opportunities that Web 2.0 brings to the financial services industry.

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