Insightful articles, opinion and commentary about mobile and web.

I recently came across an article that reported that most U.S. small businesses have not found social media sites to be beneficial in generating business, despite the growth in usage.

What I found interesting is that those results come in complete contrast to big business’ enthusiastic embracement of it. In contrast to the previous report, this Telegraph article reports that Microsoft is setting up an 82-person Future Social Experiences Labs designed to stimulate social media innovation.